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Trash and restoring

Auf dieser Seite
  1. How the Trash works
  2. How to delete files and folders
  3. The Trash tab
  4. How to restore a deleted item
  5. How to delete an item forever
  6. Permissions summary
  7. Common questions
  8. Related
WhereCompany sidebar → Files or project sidebar → File manager → tab Trash (Кошче)
Who canDelete: Edit (Редакция) access to the item and File manager Edit in your role. Restore: Edit access to the item. Delete forever: only the item's owner or the company owner.
RelatedFolders, uploading and navigation, Versions, Sharing, comments and mentions

How the Trash works

  • Deleting is reversible for 30 days. A deleted file keeps all its versions, its comments and its sharing, so a restore brings it back exactly as it was.
  • A folder goes to the Trash as one item with everything inside it. Restoring the folder brings back everything that was deleted together with it.
  • After 30 days items are removed for good automatically. The column Restorable until shows the last day for each item.
  • Items in the Trash do not use storage. The storage meter counts only live files. When you restore an item, it counts against the storage again.
  • Each file area has its own Trash. The company Files and every project File manager have a separate Trash tab.
  • You see what you could see before. The Trash lists deleted items you owned or had access to. The company owner sees every deleted item of the file area.

How to delete files and folders

  1. In the file manager, right-click the file or folder and choose Delete (Изтрий). To delete several files, tick them and click Delete ({count}) (Изтрий) in the selection bar.
  2. The dialog Delete (Изтриване) says what will be deleted, for example The file "{name}" will be deleted. or The folder "{name}" and the {count} items it contains will be deleted., followed by Deleted items go to the Trash and can be restored for 30 days.
  3. Click Delete (Изтрий) to confirm, or Cancel (Отказ).

The owner of the item and everyone it was shared with get a notification such as {name} deleted "{file}"; several deletions on the same day are grouped. Delete appears only when you have Edit access to the item. In the selection bar, Delete ({count}) appears only when you can delete every selected file.

Delete confirmation for a folder with the 30-day Trash note
Figure: The delete confirmation of a folder.
  1. The text names the folder and how many items it contains, and reminds you that deleted items go to the Trash and can be restored for 30 days.
  2. Delete (Изтрий) confirms; Cancel (Отказ) closes the dialog.

The Trash tab

The Trash (Кошче) tab of the file manager starts with the note Deleted items are kept for 30 days, then removed for good. and lists the deleted items, newest first.

ColumnMeaning
Name (Име)The file or folder name. A folder shows how many items were deleted with it.
Original location (Първоначално място)The folder it was deleted from. Top level (Основна папка) means the top of the file area. {name} (deleted) means that folder no longer exists.
Deleted by (Изтрито от)Who deleted it.
Deleted (Изтрито на)When it was deleted.
Restorable until (Възстановимо до)The deletion date plus 30 days. After this date the item is gone.
Size (Размер)The file size.
Actions (Действия)Restore (Възстанови) and Delete forever (Изтрий завинаги), when you are allowed to use them.

Tick items to act on several at once; Select all (Избери всички) ticks the whole page. The Trash shows up to 200 items at a time; click Load more (Зареди още) to see more (Showing {count}). On a phone, each item is a card with From {folder}, deleted by {name} on {date} and restorable until {date}. An empty Trash says The trash is empty (Кошчето е празно).

Trash tab with deleted items and the Restore and Delete forever actions
Figure: The Trash tab of a project file manager.
  1. The Trash (Кошче) tab.
  2. The note Deleted items are kept for 30 days, then removed for good.
  3. The columns Original location, Deleted by and Deleted.
  4. The column Restorable until with the last day of each item.
  5. The row actions Restore (Възстанови) and Delete forever (Изтрий завинаги).
  6. The bulk buttons Restore ({count}) and Delete forever ({count}) for ticked items.

How to restore a deleted item

  1. Open the file manager and click the Trash (Кошче) tab.
  2. Click Restore (Възстанови) in the item's row, or tick several items and click Restore ({count}).
  3. A message confirms the result, for example Restored "{name}" to "{folder}".

Where the item comes back:

  • To its original folder, when that folder still exists and you can still add files to it.
  • To the top level of the file area, when the original folder was deleted or you no longer have Edit access to it.
  • Under a new name when the original name is now taken in that folder: Restored "{name}" as "{new name}" — the name was taken.

The restored item keeps its versions, comments and sharing. A processed 3D/CAD model is viewable again at once, without new credits.

How to delete an item forever

  1. Open the file manager and click the Trash (Кошче) tab.
  2. Click Delete forever (Изтрий завинаги) in the item's row, or tick several items and click Delete forever ({count}).
  3. The dialog Delete forever? (Изтриване завинаги?) says "{name}" will be deleted permanently. This cannot be undone.
  4. Confirm. The message Deleted forever: {count} appears.

Only the item's owner or the company owner can delete it forever. For anyone else the action is not available and the Trash shows Only the item's owner or the company owner can delete it forever. If you need an item gone sooner, ask its owner or the company owner; otherwise it disappears by itself after 30 days.

Delete forever confirmation
Figure: The Delete forever confirmation.
  1. The title Delete forever? (Изтриване завинаги?).
  2. The warning text "{name}" will be deleted permanently. This cannot be undone.
  3. The confirm button, which removes the item permanently.

Permissions summary

ActionOwner of the itemPerson with Edit accessPerson with Read or Comment accessCompany owner
Delete (to the Trash)YesYesNoYes
See it in the TrashYesYesYesYes, every item
RestoreYesYesNoYes
Delete foreverYesNoNoYes

All actions that change content also need the Edit level of the File manager permission in your role.

Common questions

I deleted a file by mistake. How do I get it back?

Open the same file manager (company Files or the project's File manager), click the Trash (Кошче) tab, find the file and click Restore (Възстанови). It returns to its folder with all versions, comments and sharing. This works for 30 days after the deletion.

How long are deleted files kept?

30 days from the moment of deletion. The Restorable until column in the Trash shows the exact date for each item. After that the item is removed for good automatically.

Why can't I delete this file forever?

Only the item's owner or the company owner can delete it forever. The Trash shows Only the item's owner or the company owner can delete it forever. Ask one of them, or let the item expire after 30 days.

Why don't I see a deleted file in the Trash?

The Trash shows only items you owned or had access to; the company owner sees all of them. Items deleted more than 30 days ago are gone. Also check that you are in the right file area: the company Files and each project have their own Trash.

The restored file appeared at the top level instead of its folder. Why?

Its original folder was deleted, or you no longer have Edit access to that folder. The file manager then restores the item to the top level of the file area. Move it to the right folder afterwards.

Do deleted files still use our storage?

No. The storage meter counts only files that are not in the Trash. Restoring an item counts it again, and a restore is refused if it does not fit into the remaining storage.

If I restore a deleted folder, does everything inside come back?

Yes. Everything that was deleted together with the folder comes back with it, with the same structure, versions, comments and sharing.

Can I delete a single old version instead of the whole file?

No. Versions cannot be deleted individually. See Versions.