Subscription, plans and billing

How paying for BuildColab works

• The company pays, not the user. One company has one plan at a time: Free or a paid plan. A user who belongs to several companies is covered by each company's own plan.
• Flat price per company. A paid plan costs a fixed yearly amount and includes a number of seats (licenses). You pay extra only for seats above the included number, for storage add-ons and for credit packs.
• Yearly billing only. Plans are billed for 12 months at a time. Monthly subscriptions are no longer offered; the plan picker shows the price "/ year".
• Bank transfer against an invoice. When you place an order the plan becomes active at once. BuildColab then issues an invoice that you pay by bank transfer. Card payment is not offered in the app.
• EUR. All prices are in euro.
• 5-day grace period. An invoice that is unpaid for more than 5 days after its period starts restricts the company to the Free plan's features until it is paid. Your data is never deleted for non-payment.

Plans and what they include

The plan picker and the checkout always show the current prices and allowances. At the time of writing the plans are:

Modules. Every paid plan (Starter, Professional, Business, Enterprise) includes every module and every permission. The Free plan includes only the core: the project list and projects, the bill of quantities (BoQ) editor for offers (project permission Offers), received offer requests, members and roles, BORO skill authoring and the file manager inside projects. Everything else needs a paid plan: sending offer requests, nomenclatures (company library), resource analysis, partners, budgets and drafts, contracts and change orders, payment applications, the financial dashboard, the construction schedule, the contracting schedule and the company Files page. Task boards, meetings and BORO chat have no plan lock; BORO's capabilities grow with the plan level. The per-permission list is in Permission reference.

Enterprise cannot be bought in the app. Its card shows Contact us (Свържете се с нас), which only closes the picker; contact BuildColab sales directly for an offer. Trials are not self-service either: BuildColab can grant a company a trial period, once per company. During a trial every member gets the trial plan without needing a license, and the plan status shows Trial period.

The Subscription screen

Open Admin (Админ) → Subscription (Абонамент). Every member can open it.

1. The current-plan card shows the badge Current plan, the plan name, the yearly price and the status.
2. Next payment shows the end date of the paid period.
3. Manage plan opens the plan picker.
4. The Usage card compares employees with included seats, and used storage with the quota.
5. Primary payment method shows the bank-transfer details.
6. Invoice details shows the data printed on your invoices; Enter details edits it.
7. The Invoices table lists issued invoices with a download button.

Plan statuses

Invoice statuses

The Invoices (Фактури) table has the columns Invoice no. (№ на фактура), Start date (Начална дата), End date (Крайна дата), Payment date (Дата на плащане), Plan subscription (Абонамент на плана), Amount (Сума), Status (Статус) and a download button for the PDF. Click a date or amount header to sort. Besides the yearly plan invoice you can see invoices for a mid-period upgrade, extra seats and storage add-ons; the table shows only the total of each. You need Members at View to see the table.

Invoice details

Invoice details are the data BuildColab prints on your invoices and the e-mail address invoices are sent to. You must fill them in before you can activate or change a paid plan. The checkout asks for them too.

How to enter invoice details

1. On the Subscription screen, click Enter details (Въведете данни) on the Invoice details card. The Invoice details (Данни за фактура) dialog opens.
2. Fill in the fields below. The billing e-mail is pre-filled with the company e-mail.
3. Click Save (Запази). The toast "Invoice details saved successfully" confirms it. If a required field is empty, Save does nothing until you fill it.

How to choose or change a plan

1. Make sure the company e-mail is confirmed. If not, Manage plan shows "Confirm your email first" with Resend email instead of the plan list.
2. On Subscription, click Manage plan (Управление на плана), or on Organization click Change plan (Промени плана). The plan picker opens with "Your team: {n} members".
3. Compare the cards. A card warns "Your team ({team}) exceeds the {seats} seats included in this plan." when you have more members than it includes.
4. Click Activate {plan} plan (Активирай {plan} план) on a paid card. The checkout page opens.
5. Check the Billing information (Данни за фактуриране): the seven invoice-details fields, pre-filled from your saved details.
6. Read the Order summary (Обобщение на поръчката): plan, included seats, Billing: Yearly, price and total, "Billed yearly via bank transfer."
7. Click Confirm and place order (Потвърди и завърши поръчката). Cancel goes back without ordering.
8. The confirmation "{plan} plan activated" appears: "Your subscription is now active. You'll receive an invoice shortly — pay it via bank transfer to complete the payment." Click Go to billing and invoices (Към фактуриране и фактури).

1. "Your team" shows how many members your company has.
2. The Current plan badge marks your plan; its button is disabled.
3. Activate {plan} plan opens the checkout for that plan.
4. Contact us on Enterprise only closes the picker.

1. Billing information holds the data printed on the invoice.
2. Payment method — bank transfer shows where to pay.
3. The Order summary lists the plan, included seats, yearly billing and the total.
4. Confirm and place order activates the plan and creates the invoice.

What happens when you change plans

Renewal is automatic: when a period ends, BuildColab issues the next year's invoice, which you pay by bank transfer under the same 5-day grace rules. Paid extra seats and storage add-ons are renewed with the plan.

Invoices and paying by bank transfer

1. After you place an order (or buy seats or storage, or at renewal), BuildColab prepares the invoice.
2. When the invoice PDF is ready, it appears in the Invoices table and BuildColab e-mails "Нова фактура от BuildColab" to the Billing email from your invoice details. The e-mail links to the Subscription screen. It is in Bulgarian or English: the recipient's saved profile language when the billing address belongs to a BuildColab account that has one, otherwise the language of the person whose order triggered it, otherwise Bulgarian (the Bulgarian subject is shown here).
3. Download the PDF with the download button and pay the amount by bank transfer to NG CODING LTD, DSK Bank, IBAN BG23STSA93000031176737, quoting the invoice number.
4. When BuildColab receives the payment, the invoice status changes to Paid and the Payment date is filled in. This is recorded manually, so allow some time after the transfer.

An invoice is listed only once its PDF is attached, so right after an order the table can still say "No invoices yet". Questions about invoices go to support@buildcolab.com.

Grace period and what happens when an invoice is unpaid

Every invoice is paid in advance, with 5 days of grace from the start of its period. The rules:

• Days 1–5 after the period start: everyone works normally, even if the invoice is unpaid. The company owner sees a yellow Warning (Предупреждение) banner at the top of the app: "You have an unpaid invoice №: {number} due for payment by {date}. Until payment is made, some advanced BuildColab features may be temporarily limited." with View invoice (Виж фактурата).
• After 5 days, plan invoice still unpaid: the plan status becomes Past due and every member is restricted to the Free plan's features. Paid modules show "This feature is in a higher plan". The owner sees the Overdue payment (Просрочено плащане) banner, "You have an overdue payment for the company's subscription plan.", and, when trying a locked action, "Access to this feature is limited by a billing issue with your company's plan…" with View invoice. Other members see the usual plan lock.
• When the payment is recorded: full access returns at once.
• Extra-seat invoices work per seat: if the invoice for bought seats is unpaid after 5 days, only the members on those seats are restricted; everyone else keeps working.
• When a paid period ends without renewal being paid: access continues for 5 more days (Past due), then the company moves to the Free plan automatically. The plan's licenses are removed and the monthly credits drop to the Free allowance. For the next 30 days the owner sees "Your paid plan has ended and your company is now on the Free plan…" with Reactivate plan.

Switching to Free (canceling a paid plan)

1. Open Manage plan on the Subscription screen.
2. Click Activate free plan (Активирай безплатен план) on the BASIC - free card. It runs at once.
3. The plan status becomes Cancelled. The paid plan keeps working until its end date.
4. Five days after the end date the company moves to Free, licenses are removed and the monthly credits drop to the Free allowance.

After a company has been moved down for non-payment, plan changes are blocked for 25 days; the picker shows "Plan changes are temporarily unavailable — Your plan was recently downgraded. You can switch again after the grace period ends."

Seats and licences

Each paid plan includes a number of seats. Each member needs an active license to use paid features; without one they work with Free-plan limits. When the included seats are used up, buy extra seats with Buy licenses (Закупи лицензи) on the Employees screen. Extra seats:

• can be bought only during an active paid period, with no unpaid plan invoice, and only once BuildColab has set a seat price for your plan;
• are priced per seat per month and charged only for the rest of the current paid period, with the 15 % yearly discount;
• get a volume discount when they are renewed with the plan: 5 % for 2–4 seats, 10 % for 5–9 seats, 15 % for 10 or more (a mid-period purchase gets only the yearly discount);
• are invoiced separately, with the same 5-day grace applied to the members using them.

How to buy and assign seats is described in Members, invitations and licences.

Storage and storage add-ons

Each plan includes a storage quota for all files of the company and its projects. The Storage (Съхранение) card on the Organization screen shows usage per project. When storage is full, new uploads and new versions are refused with "Storage is full. Free up space or upgrade your plan to upload a new version."; reading and downloading keep working, and replacing a file with a smaller version is always allowed.

How to add storage

1. On the Organization screen, click Expand storage (Увеличи пространството) on the Storage card. The dialog Additional storage (Допълнително пространство) opens: "Monthly subscription — activates immediately." Your Current packages are listed at the top.
2. Click Buy (Купи) next to the block you need.
3. The toast "+{gb} GB storage added" confirms it. The space is available at once.

A storage block is invoiced for the rest of the current paid period and then renewed with the plan. There is no button to remove a storage block; contact BuildColab support to change it. Credit packs are described in Credits (BORO, file processing).

Common questions

Related

• Members, invitations and licences
• Credits (BORO, file processing)
• Organization profile
• Permission reference