Your profile and account security
On this page
| Where | Avatar in the top bar → My profile (Моят профил); /account/profile. The page works even when no company is selected. |
|---|---|
| Who can | Every signed-in user, for their own profile only. No permission or plan is needed. |
| Related | Create an account and sign in, Create or join a company, Notifications and their settings |
What is on the My profile page
The My profile page has four sections, from top to bottom:
| Section (EN / BG) | What it shows | Actions |
|---|---|---|
| Personal information / Лична информация | Your photo (or initials), full name, login e-mail and phone. | Edit (Редактирай), Change email (Смяна на имейл), Change password (Смяна на парола). |
| Preferences / Предпочитания | Language (Език): "Interface language for your profile." (Език на интерфейса за вашия профил.) | Choose Български or English. |
| Invites / Покани | Your five most recent invitations from companies: Date, Company, Role. | View invites (Разгледай поканите) opens the full invitations page, where you accept or decline. |
| Organizations / Организации | A card for each company you belong to, with its logo and up to five of its projects. | Click a card to select that company and open its project list. |
Notification settings are not on this page. They are behind the gear in the bell panel in the top bar; see Notifications and their settings. The light or dark theme is not here either; it is the moon or sun icon in the top bar, and it is saved on your profile as well.
- The Edit button opens the Edit profile dialog.
- The Change email button.
- The Change password button.
- The Language drop-down in Preferences.
- The Invites preview and its View invites button.
- The Organizations section: below it, one card per company you belong to; click one to switch to that company.
How to edit your name, photo and phone
- On My profile, click Edit (Редактирай). The Edit profile (Редакция на профила) dialog opens.
- To change your photo, click the round photo button and choose a PNG or JPG file of at most 2 MB.
- Change Name (Име), Surname (Фамилия) or Phone (Телефон). All three are required.
- Click Save (Запази). Cancel (Отказ) or ✕ discards your changes.
Result: the toast "Profile updated successfully" (Профилът е обновен успешно) appears, the new photo uploads ("Uploading files" → "Upload completed") and your avatar in the top bar updates at once. Colleagues see your new name in projects, comments and notifications.
| Field | Rules |
|---|---|
| Photo | PNG, JPG or JPEG, at most 2 MB. Otherwise: "Please select a PNG or JPG file." (Моля, изберете PNG или JPG файл.) or "The file size is too large. The maximum size is 2MB." (Размерът на файла е прекалено голям…). |
| Name, Surname | Required. The error messages "First name is required" and "Last name is required" appear in English even in the Bulgarian interface. |
| Read-only in this dialog. Use Change email. | |
| Phone | Required. Formatted automatically as a Bulgarian number, +359 XXX XXX XXX (nine digits after +359). The error "Phone number is required" appears in English. |
How to change your login e-mail
Changing your e-mail is a two-step, confirmed change: the new address replaces the old one only after you open the link sent to the new address. Until then you keep signing in with the old address.
- On My profile, click Change email (Смяна на имейл).
- Enter the New email (Нов имейл) and your Current password (Текуща парола). The password proves it is really you.
- Click Change email (Смени имейл). The dialog shows "Check your new email" (Проверете новия си имейл) with the new address.
- Open the e-mail "Confirm your new BuildColab email address" (Потвърдете новия си имейл адрес за BuildColab) in the new mailbox and click its link. The link works once and expires.
- The confirmation page shows "Your email has been changed" (Имейлът Ви е сменен). Click Continue to Sign in (Продължете към Вписване) and sign in with the new e-mail.
Side effects: all your web sessions end, including the current one, so you must sign in again; your other mobile-app sessions end; and the old address receives the security notice "The email of your BuildColab account was changed" (Имейлът на акаунта Ви за BuildColab беше променен) with the date and time. If you did not request the change, the old mailbox owner learns about it.
| Message (EN / BG) | Cause and fix |
|---|---|
| "The new email must be different from your current email." / "Новият имейл трябва да е различен от текущия." | You typed your current address (upper and lower case are treated as the same). |
| "This email is already in use." / "Този имейл вече се използва." | Another BuildColab account uses that address. |
| "Current password is incorrect." / "Текущата парола е грешна." | Retype your current password. If you forgot it, reset it first (see below). |
| "This link is for another account…" / "Този линк е за друг акаунт…" | You opened the confirmation link while signed in as someone else. Click Sign in with another account (Влез с друг акаунт), sign in as the account that requested the change, and the link is applied. |
| "This link is invalid, expired or already used. Request the email change again." / "Линкът е невалиден, изтекъл или вече използван…" | Start again from Change email. |
| "We could not confirm the change right now…" / "В момента не можем да потвърдим промяната…" | A temporary problem. Click Try again (Опитай отново). If you already confirmed it, sign in with the new e-mail. |
Your login e-mail is not the same as your company's contact e-mail. The company e-mail is set when the company is created; see Create or join a company.
- The New email field.
- The Current password field that confirms it is you.
- The Change email button that sends the confirmation link to the new address.
How to change your password
- On My profile, click Change password (Смяна на парола).
- Enter your Current password (Текуща парола).
- Enter the New password (Нова парола). A red list shows the rules it does not meet yet.
- Repeat it in Confirm new password (Потвърдете новата парола).
- Click Save (Запази). The button is active only when the form is valid.
Result: "Your password has been changed successfully!" (Паролата ви беше успешно сменена!) and "Your new password takes effect immediately." BuildColab e-mails the security notice "Your BuildColab password was changed" (Паролата Ви за BuildColab беше променена) and ends your other active sessions, on the web and in the mobile app. If you are asked to sign in again, use the new password. The new password must be different from the current one.
- The Current password field.
- The New password field with the red list of unmet rules.
- The Confirm new password field.
- The Save button, active only when everything is valid.
Password rules
| Rule | Detail |
|---|---|
| Length | 8 to 20 characters. |
| No spaces | None anywhere in the password, including at the start or end. |
| Character mix | At least one lowercase Latin letter, one uppercase Latin letter, one digit and one special character. Cyrillic letters count as special characters, not as letters. |
| Not leaked | The password must not appear in public lists of leaked passwords ("This password has appeared in a known data breach and cannot be used…"). Only the first five characters of a hashed version of the password are sent for this check, so the password itself never leaves BuildColab. If the checking service is unavailable, the check is skipped rather than blocking you. |
| Different from the current | When changing, the new password must differ from the current one. |
The rules apply only to new passwords. A password set before these rules existed still works for signing in and as the "current password" when you change it.
Sessions and sign-out rules
- One web session at a time. Signing in on another browser or computer ends the previous web session: "Your session was ended because another device signed in." (Сесията ви беше прекъсната, защото друго устройство се вписа.).
- Inactivity: a web session unused for 14 days expires. Maximum lifetime: 90 days from the last full sign-in. Then you see "Your session has expired. Please sign in again." (Сесията ви е изтекла. Моля, впишете се отново.).
- Password change, password reset and e-mail change end your sessions, so nobody who knew the old details stays signed in.
- The mobile app has its own session and is not ended by a web sign-in. A password change or reset ends the mobile sessions too.
- No two-factor authentication is available for BuildColab accounts, and there is no list of active sessions or "sign out everywhere" button. To end all sessions, change your password.
How to change the interface language
- On My profile, go to Preferences (Предпочитания).
- In Language (Език) choose Български or English.
The interface switches at once, with no confirmation message, and the choice is saved on your profile for every device. This setting also decides the language of the e-mails about your account: password-reset, password-changed and e-mail-change e-mails are sent in your profile language. Other e-mails addressed to you also use your profile language. The sign-up confirmation e-mail and the company-confirmation e-mail use the language of the person who requested them.
Security tips
- Use a password you do not use on any other site.
- If you receive "Your BuildColab password was changed" (Паролата Ви за BuildColab беше променена) or "The email of your BuildColab account was changed" (Имейлът на акаунта Ви за BuildColab беше променен) and you did not make the change, reset your password at once with Forgot your password? on the sign-in page.
- Always click Sign out (Изход) on shared computers.
- To change your e-mail when you have forgotten your password: first reset the password, sign in, then change the e-mail.
Common questions
How do I change my profile photo?
Open My profile, click Edit, click the round photo button and choose a PNG or JPG of at most 2 MB, then click Save.
Why can't I edit the e-mail field in Edit profile?
The login e-mail changes only through Change email, which confirms the new address by a link. This protects your account from being taken over through a typo or by someone else.
I changed my e-mail but I still sign in with the old one. Why?
The change is not complete until you click the link in the e-mail "Confirm your new BuildColab email address" sent to the new address. Check that mailbox, including Spam.
Why does my phone number turn into +359…?
The phone field accepts Bulgarian numbers and formats them as +359 XXX XXX XXX, keeping nine digits after +359.
After changing my password I was signed out. Is that normal?
Yes. Changing the password ends your other sessions so that anyone who knew the old password is signed out. Sign in again with the new password.
I got "Current password is incorrect." but I'm sure it's right. What now?
Check the keyboard layout (Latin vs Cyrillic) and Caps Lock. If it still fails, sign out, use Forgot your password? on the sign-in page to set a new one, then sign in.
Where did the notification settings go? They used to be on my profile.
They moved behind the gear in the bell panel in the top bar, where you set them per project. See Notifications and their settings.